Terms and Conditions
Last modified on 16/03/2022
Throughout these terms and conditions, the terms “we”, “us” and “our” refers to Longbow Limited, the proprietor of this website branded as “Longbow” and holder of VAT number MT 11150828 and shop address at Owen Building, Office No 3, Triq l-Ahwa Zammit, Qormi, QRM05, Malta, Europe. Throughout these terms and conditions, the term “this site”, refers to this website. By using this site via Mobile Application (Mobile App) or via a Web Browser (Internet Browser) you agree to these terms. If you do not agree to these terms, do not use this site.
We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Website or designs and products displayed here or purchased from here. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Online Store Terms
We deliver to Malta and Gozo. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
Accuracy of Information
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
Price and Product Modifications
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the products (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service or Products offered through this website.
Price adjustments to On-Order / Backorder items:
Due to the inconsistent and extreme price increases the world is experiencing, this item might need to be charged at a higher price, depending on the price supplied by the supplier/manufacturer. If this will be the case, we will inform you for your consent prior to delivering. If you don’t consent, we will happily reimburse your purchase for these items – we do appreciate it is not right otherwise and we won’t surprise you with any increases.
Our cancellation policy applies if a cardholder makes a purchase payable by credit card or debit card and requests order cancellation prior to delivery. If the product is already in transit for delivery or has already been dispatched then order cancellation will not be possible. Given that your order has not yet been dispatched and that it has not been longer than 24 hours since you placed your order we will cancel your order and refund you by means of store credit applicable through the use of a coupon code generated specifically for you. We only accept cancellation requests via email, if applicable the coupon code will be sent to by return reply.
Returns and Refunds
We strongly encourage our clients to check their goods upon delivery. We accept returns of unopened products within 14 days from purchase date but reserve the right to refuse should the full packaging be missing, damaged, non resealable or if the returned item/items show signs of use or if no valid reason is given for returning the item. If you return a product, make sure to email us to inform us with both the reason why your purchase is being returned and your order number. We will be unable to process your return without this information. Applicable refunds are processed within 3 days from return.
Delivery time for Malta & Gozo:
Each delivery will be processed and sent out within a maximum time of 48 hours, depending on the time of purchase. Our maximum delivery time for Malta is 4 business days and our delivery time for Gozo is 5 business days.
In the event that you are making a backorder, the delivery time can be anywhere from 2 to 8 weeks. You may contact us at any time after your purchase to get a more accurate ETA.
If you are placing an order from overseas and wish to have an estimated delivery time contact us first.
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
These Terms of Service and any separate agreements we provide you shall be governed by and construed in accordance with the laws of Malta, Europe.
Changes to these Terms
We reserves the right to modify or amend these terms at any time by posting the amended terms here. All amended terms take effect upon posting. Each time you use this site, the current version of our Terms and Conditions will govern your use. Accordingly, when you use this site, you should check the date of these Terms (which appears at the top) and review any changes since the last version.